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LAST UPDATED · 6 OCTOBER 2026

Terms & Privacy Policy

How MyRabbit works, and how we collect, use and protect your personal data under UK data protection law (UK GDPR).

ON THIS PAGE
In shortTerms of servicePrivacy policyWhat we collectWhy we use itWho we share it withHow long we keep itYour rightsCookiesContact us
MYRABBIT LIMITED
Company number 17374988, registered in England and Wales
45 Middle Hillgate, Stockport, SK1 3DG

In short

We only collect what we need to run deliveries, pay drivers and keep everyone safe
We never sell your personal data
Phone numbers are masked on calls between drivers and customers
You can ask to see, correct or delete your data at any time
TERMS OF SERVICE

Using MyRabbit

1. Who we are

MyRabbit is a local delivery platform run by MYRABBIT LIMITED. We connect local shops, delivery drivers and customers across Stockport and Greater Manchester through our website and apps.

2. Your account

Keep your login details private and make sure the information on your account is accurate and up to date. You are responsible for what happens on your account. We may suspend or close an account that is used to break these terms, the law, or to put others at risk.

3. Stores

Stores are responsible for the items they sell, for accurate order details and for having orders ready for collection. Delivery fees and any other charges are shown in the store portal before an order is sent.

4. Drivers

Drivers must have the right to work in the UK, a valid UK driving licence, valid courier insurance for their vehicle and the MyRabbit driver kit. Drivers must follow the delivery steps in the app, including handover codes and photos where required.

5. Customers

Please give a correct delivery address and a phone number you can be reached on. If you are not available when the driver arrives, the in-app rules for unreachable customers apply.

6. Prices, payments and cancellations

Prices are shown before you confirm an order. What happens when an order is cancelled, delayed or cannot be delivered is set out in the app at the time of the order. Delivery times are estimates based on distance and live traffic.

7. Our responsibility

We take care to run the service well, but we cannot guarantee it will always be available or free of errors. Nothing in these terms limits any rights you have under UK consumer law, or our liability where the law does not allow it to be limited.

8. Changes and governing law

We may update these terms. The date at the top of this page shows when they last changed. These terms are governed by the law of England and Wales.

PRIVACY POLICY

How we look after your data

MYRABBIT LIMITED is the data controller for the personal data described on this page. That means we decide how and why it is used, and we are responsible for protecting it.

This policy covers our website, the store portal, the driver app and our customer pages.

WHAT WE COLLECT

The data we hold, and whose it is

Customers
Name and phone number
Delivery address, door pin and parking spot
Order details and payment records
Messages and updates about your order
Stores
Owner name, username and contact details
Shop name, address and phone number
Orders, wallet top-ups and payment records
The device you choose for taking orders
Drivers
Name, mobile number and profile photo
Driving licence, courier insurance and right to work
Bank details for payouts
Location while you are online and on a job
Delivery photos, handover codes and job timers
Website visitors
Name and mobile number you enter to view our information pages
Which page you visited and how you found it (for example, a leaflet)
Basic browser information
WHY WE USE IT

Our reasons, and the legal basis for each

To run the serviceCONTRACT
Taking and delivering orders, showing live tracking, connecting calls, paying drivers and keeping store wallets up to date.
To keep everyone safe and prevent fraudLEGITIMATE INTERESTS
Checking driver documents, keeping location, timer and photo records that show what happened on a job, and protecting accounts.
To meet our legal dutiesLEGAL OBLIGATION
Right to work checks, keeping financial records for tax, and responding to lawful requests from authorities.
To contact people who asked about joiningCONSENT
When you enter your details on one of our information pages and tick the box, we text you a code and may call or message you about driving with MyRabbit or using MyRabbit for your shop. You can withdraw consent at any time.
WHO WE SHARE IT WITH

Only who we need to

We never sell your personal data.We share only what is needed to complete a delivery: your driver sees the delivery address and pins, and customers see the driver's live location during their delivery. Calls go through masked numbers, so nobody sees the other person's real number.

We use these trusted providers to run the service:

SupabaseSecure database and file storage
VercelHosting for our website
TwilioSMS codes, order texts and masked calls
GoogleMaps, addresses and app notifications
Starling BankReceiving payments and sending payouts

Some providers may process data outside the UK. Where they do, they must protect it with safeguards recognised under UK law. We may also share data with the police or other authorities when the law requires it.

HOW LONG WE KEEP IT

No longer than we need to

Website visitor detailsUp to 12 months after your last contact with us
Account detailsWhile your account is open, then deleted within 12 months of closing
Orders, payments and payouts6 years, to meet UK tax and accounting rules
Driver documentsWhile you drive with us, then up to 12 months after
Delivery photos and location recordsUp to 12 months, unless needed for a dispute or claim
YOUR RIGHTS

You stay in control

Under UK GDPR you have the right to:

See the personal data we hold about you
Correct anything that is wrong
Ask us to delete your data
Object to, or ask us to limit, how we use it
Get a copy of your data to take elsewhere
Withdraw your consent at any time

To use any of these rights, contact us using the details below. We will reply within one month. It is free.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

COOKIES

Only what the site needs to work

We use a small number of essential cookies and browser storage to keep you logged in, protect logins from repeated wrong attempts, and remember that you have verified your number on our information pages (for 30 days).

Maps on our pages are provided by Google, which may set its own cookies. You can clear cookies at any time in your browser settings.

CONTACT US

Questions about your data

WhatsApp 07400 104789Messages only, no calls
By post: MYRABBIT LIMITED, 45 Middle Hillgate, Stockport, SK1 3DG
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